Since my pieces are made out of used items there are going to be dings, dents, cracks, chips, flaws, etc. I will not refund anyone's money for these blemishes. I have stated on my site "no refunds," but I'm willing to listen to someone that has a legitimate complaint. I will make sure to the best of my ability to pack these items so that they arrive in good condition. If for some unforeseen circumstances causes your purchased item to arrive broken, and you can prove it, we can discuss a possible refund.